Timely Topics Webinar Series
Digitizing Your Customer Experience
Being available online is essential in today’s market. Whether your customer is a resident seeking to start a weekly pick up or a construction company in need of a roll-off container, people seek convenience in service. For the most part, consumers live with a computer in their pocket. This device allows them to receive support, check orders, and make payments for other businesses, so why should your business be any different? Having the ability to interact with your customers on their smart devices will only strengthen your partnership with them and enhance the customer experience.
This webinar will focus on creating a digital customer experience for your waste and recycling business. At this event, AMCS speakers will provide you with insights on how to reduce call center activity, improve the customer experience, and provide a convenient option for customers to make payments.
During this webinar, we will be focusing on:
- Increasing your customer satisfaction by extending your service to a 24/7 basis
- Reducing your customer service costs
- Converting your service portal into an E-Commerce Portal
- Optimizing your new customer onboarding journey with integrated and automated processes offered by the AMCS Platform
The AMCS Customer Portal works seamlessly with the AMCS Platform Enterprise Management system. All new orders and customer sign-ups that get entered on the portal flow to an approval queue before our automated workflow processes perform the necessary customer set up, assigning the various orders to a route, sending automated notification to the customer, and triggering all necessary back-office administration. This straight-through automation process reduces your back-office costs, provides a great customer experience, and accelerates the delivery of the service.